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At KAS Home Elevators, we believe that exceptional service extends far beyond installation. Our dedicated customer support team is available 24/7 to assist you with any questions, concerns, or urgent needs, ensuring help is always just a call away. We offer comprehensive maintenance programs that include regular inspections, preventive servicing, and timely repairs to keep your elevator operating smoothly and safely. Using only genuine spare parts and advanced diagnostic tools, our trained technicians work proactively to minimize downtime and extend the life of your elevator. Whether it’s a routine check-up or an unexpected repair, we respond quickly and professionally, so you can enjoy uninterrupted comfort, safety, and peace of mind — every single day.
You can request maintenance or repairs by contacting our customer support team via phone or email. Our contact information is available on the website’s “Contact Us” page.
When reporting an issue, please provide your name, contact details, the location of the elevator, a description of the problem, and any error messages displayed on the elevator’s control panel.
We strive to respond to all maintenance and repair requests within 24 hours. However, response times may vary depending on the severity of the issue and the current workload.
Yes, we provide emergency support for elevator breakdowns. If you have an emergency, please call our 24/7 hotline immediately. Our team will prioritize your case and dispatch a technician as soon as possible.
Elevators should typically be serviced at least once every six months to ensure proper functionality, safety, and compliance with regulations. Regular maintenance helps identify and address any potential issues before they become major problems.
Our standard elevator maintenance service includes a comprehensive inspection of the elevator’s components, cleaning, lubrication, adjustment of safety features, testing of emergency systems, and identification of any potential issues.
To schedule an elevator maintenance visit, please contact our customer support team. They will assist you in setting up a convenient date and time for our technicians to visit your location.
Yes, our technicians are certified professionals with extensive experience in elevator maintenance and repairs. They undergo regular training to stay updated with the latest industry standards and technologies.
In the event of an elevator entrapment, please remain calm and press the emergency call button located inside the elevator. This will connect you to our customer support team, who will guide you through the necessary steps and dispatch assistance.
If you require additional information or have any further questions, please feel free to reach out to our customer support team via phone or email. We are here to assist you.
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